Support

Help with StubNest

Questions, bug reports, and account requests all go to the same place — email support@stubnest.com and we'll get back to you.

Contact us

Email support@stubnest.com. We aim to reply within two business days. It helps if you include the vendor and date of the receipt involved, the company it should have filed under, and whether it came from the iPhone app, the web app, or a forwarded email.

Getting started

• Create an account in the iPhone app or at stubnest.com, then confirm the verification link we email you.
• Add a company, then add the last four digits of the cards you use for it. The card is the strongest signal StubNest uses to file a receipt automatically.
• Capture a receipt with the camera, import one from your photo library, share one into StubNest from another app, or forward it to your ingest address.

A receipt filed under the wrong company

Open the receipt and change the company or expense type — your edit always wins over the automatic choice, and StubNest will not overwrite a field you have edited. If a card keeps sending receipts to the wrong place, check that its last four digits are listed under only one company in Company settings.

Something is stuck in Review

The review queue holds anything StubNest was not confident about — an unfamiliar card, an unclear vendor, or a possible duplicate. Nothing is lost; open the item, confirm the details, and it files. Enable push notifications or the daily email digest in Settings if you would rather be told when something lands there.

A forwarded email did not arrive

• Check you forwarded to your current ingest address — regenerating an address immediately retires the previous one.
• Very large messages are rejected. Forward the receipt on its own rather than a long thread with attachments.
• Forwarding the same message twice is ignored on purpose, so a receipt is not filed twice.

Camera and photo permissions

StubNest asks for the camera so you can scan paper receipts, and for photo library access so you can import receipts you have already photographed. Both are only used for receipts you choose to capture or import. You can change either in the iOS Settings app under StubNest.

Deleting your account

You can delete your account and its data yourself — in the iPhone app under Profile, or on the web under My settings. Deletion is permanent and removes your receipts and their stored images. If you would rather we do it for you, email support@stubnest.com from the address on the account.

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